If you forgot your password, follow the steps as below-

1. Click "Forgot password" on the Login page

2. Enter your email and we’ll send you a link to reset your password.

3. Click on the "Reset Password" option in the email and you will be directed to andSons wesbsite to reset your password

4. Once done, click the "Submit" button and you will be redirected to the main page once your password has been successfully reset.

If you would like to delay your next renewal date due to excess stocks or other reasons, you can delay your next shipment date under your dashboard.

1. Go to your Dashboard > Subscription > Active Subscriptions

2. Click on the "Change Next Shipment Date" and select your preferred date

We deliver within and outside of Metro Manila and Luzon. Please reach out to us at hello@andsons.com.ph or you may send us a message on Viber at +639171424682 should you have any questions on the delivery.

Here are our delivery charges. Delivery within Metro Manila (Sundays are not included)

Same day delivery for orders approved before 2pm: ₱70

1 - 3 days delivery for orders approved after 2pm: ₱70

Delivery outside of Metro Manila (Sundays are not included)

3 - 5 days: ₱95

Delivery outside of Luzon (Sundays are not included)

7 - 10 days: ₱95

Delivery within Metro Manila (Sundays are not included)

- Same day delivery for orders approved before 2pm

- 1 - 3 days delivery for orders approved after 2pm

3 - 5 days for delivery outside of Metro Manila (Sundays are not included)

7 - 10 days delivery outside of Luzon (Sundays are not included)

Kindly contact our customer care team at hello@andsons.com.ph or you may send us a message on Viber at +639171424682 should you require any assistance with the delivery and our care team will be more than glad to assist you with the update of delivery address. Please note that we will not be able to change the delivery address once the order is approved.

Kindly contact our customer care team at hello@andsons.com.ph or you may send us a message on Viber at +639171424682 should you require any assistance with the delivery.

We accept Amex, Visa and Mastercard as a payment method.

You may update your payment details here https://andsons.com.ph/account/profile Kindly log in to your account, click on 'My Profile' and enter your new/updated debit or credit card number under 'Payment Details'. Click on 'Save New Card'.

You may update your payment details here https://andsons.com.ph/account/profile Kindly log in to your account, click on 'My Profile' and enter your new/updated debit or credit card number under 'Card Details'. Click on 'Save New Card'.

We appreciate if you can let us know once the payment has been updated and we will assist to trigger the charge again to the new card.

This fee covers the time spent for our doctor to review your information, assess your suitability for treatment and to go over your personalised treatment plans with you.

Our doctors are reimbursed by the number of patients they help and 100% of the consultation fees go to our medical team for their expertise and time.

Because all our prescription treatments are tailored for you, a teleconsultation by our doctor is required before the treatment plan can be prescribed to ensure it is suitable for your needs.

Yes, you will be refunded the cost of the products if the prescription is not approved by the doctor. The ₱500 teleconsult fee will still be charged for your time spent with the doctor.

If the doctor approves your prescription you will be charged immediately after the consultation. If a prescription is not approved, you will not be charged for the medication.

Your data security and confidentiality is something we take very seriously and we have taken significant steps to keep your data secure. All data is secured with TLS/SSL encryption.

Your clinical data and questionnaire responses are stored in our secure EMR (Electronic Medical Records) and can only be accessed by our medical team as part of your evaluation.

Video consultations are carried out on HIPAA compliant software, all consultations are taken in complete confidentiality between our medical team and you.

Your name and address will only be used for delivery purposes only and your treatment will be delivered discreetly direct to you.

Dispensed medication are non-returnable and non-refundable. We are not able to accept returns of prescription products for reuse or resale, and all sales are final.

We are not able to accept returns of prescription products for reuse or resale, and all sales are final. For non-prescription products, you may refer to our refund policy here https://andsons.com.ph/legals/terms-and-conditions

Kindly contact our customer care team at hello@andsons.com.ph or you may send us a message on Viber at +639171424682

Our team may ask you for a photo of the damaged/faulty item for us to investigate further and we appreciate your kind cooperation.

By DOH regulations, you are required to do video consultations with our doctors for verification purposes and to ensure we are prescribing medication to the right person of legal age.

A copy of your ID is required when purchasing any prescription medicine. This is to ensure that the treatment is prescribed in the correct & legal name and are sold to customers of the appropriate age. Your personal data, medical history or ID will not be shared outside our secured system.

ID is not required when buying non-prescription items.